Ticket system support
In order to provide you with the best possible service, we recommend using our support-ticket-system. Each support request receives a unique number which you can use to view the progress. Please see our OPTITOOL Online Help (search term: Ticket).
Optionally, you can send us an E-Mail to ticket[at]optitool.de
If you have any technical questions, please contact our service team.
Monday – Thursday (9:00 – 18:00 Uhr MEZ) *
Friday (9:00 – 15:00 Uhr MEZ) *
Telephone: +49 941 5 95 78-28
* except bavarian holidays
Der OPTITOOL Support Client is a pre-configured Desktop-Sharing-Software from Team Viewer GmbH for remote maintenance. It is used by OPTITOOL for monitoring and supporting our software.
To guarantee maintenance goes as smoothly as possible, you can directly download this pre-configured client.